Help
We answer like people.
Real help, fast.
How to reach us
Email is the fastest way to reach the team. If you have an account, write from the email address on it so we can find you quickly.
official@24karat.mediaWe reply by email, usually within 1–2 business days. Support is email-only right now — no live chat or phone yet. When that changes, this page will say so.
What we can help with
- Signing in or resetting your password
- Your membership, billing, or a receipt
- Connecting, fixing, or disconnecting a bank
- Something in your plan, goals, or Impact looks wrong
- A privacy question or a request about your data
Security, in plain language
24K never sees your bank password
When you connect your bank, you sign in at your own bank's secure page. 24K never sees or keeps your password.
Connecting your bank is read-only
Connecting is the best way to use 24K: it looks at your balances and spending so your plan stays right. It can only look. It can't move, take out, or spend your money.
Your card is handled by a trusted payment company
A trusted payment company handles your card details. 24K never keeps them.
What 24K can never do
24K can't move your money, pay your bills, open accounts for you, invest for you, or do your taxes.